The following terms and conditions apply to all orders placed with Infinite Computing Ltd. You must read and fully accept all terms and conditions listed before proceeding with any orders. Should you have a question/query about anything listed within this document please contact us.
These terms and conditions and any actions are governed by English law. Additional terms and conditions may apply, these will be made clear where required.
Us/We/Our: Infinite Computing Ltd.
You: The customer
2. Order Information
Please ensure you review any information entered before proceeding with placing an order, if you have noticed a mistake after placing the order please contact us as soon as possible and our team we will do what they can to assist. We cannot be held responsible for any information errors that we are not made aware of (such as goods being dispatched to an incorrect address due to customer error). In the case where additional costs are incurred due to a customer error these costs will be passed onto the customer (such as courier fees for redelivery).
We will send our order updates and communication via email, please ensure that you keep your email up to date. Further to this ensure you whitelist our email address within your mail client to avoid important updates being missed.
3. Website/Product Information
We have taken all reasonable steps to ensure that the information displayed on our website is accurate and up to date (such as product descriptions, pricing, stock status/amounts). However, mistakes may unintentionally be made. When this happens, we may have to cancel your order, this can happen at any stage of the order process. You will be entitled to a full refund for any payments already made relating to the incorrect information
All goods must be paid for in full by one of our following supported payment methods before they are dispatched.
4.1. Credit/Debit Card
All credit and debit card payments are processed by our payment provider, Stripe. We do not directly store any card information. Any card information entered during the checkout process will be securely sent to Stripe’s payment servers using their secure API.
4.2. BACS/Direct Bank Transfer
When selecting BACS payment, you must ensure you send over the full order amount to the company bank account information that will be emailed to you.
If we do not receive cleared funds within one week, we will cancel your order. Should you send funds but not receive any email confirmation of your order being processed please contact us.
4.3. Cash / Card on Collection (Updated)
When collecting your order in-person you may pay via cash or card. We have in house POS equipment to handle cash / card payments securely. Please note, we can’t accept cash payments over £1500 and you may be required to provide Valid ID for money laundering purposes.
4.4. PayPal (New)
All PayPal payments are processed by our payment provider, PayPal. We do not directly store any card information. Any card information entered during the checkout process will be securely sent to PayPals payment servers using their secure API. Please only use this option if you have a PayPal account, if you’re using card, please use the card option in the checkout.
Due to PayPal’s fee’s, an extra Payment Processing Fee will be added to your order. We do this because of the massive difference compared to Stripe, and this way we can keep prices low overall without impacting customers who don’t want to use PayPal.
Before filing a claim with PayPal in the event of an issue, please contact us so we can resolve this directly. You can contact us via Facebook, Twitter, Discord, phone or email via the Contact Us page.
4.5. Klarna (new)
All Klarna payments are processed by our payment provider, Klarna. We do not directly store any card information. Any payment information entered during the checkout process will be securely sent to Klarna’s payment servers using their secure API. Please only use this option if you wish to use credit, if you’re using card, please use the card option in the checkout.
Due to Klarna fee’s, an extra Payment Processing Fee will be added to your order. We do this because of the massive difference compared to Stripe, and this way we can keep prices low overall without impacting customers who don’t want to use Klarna.
Before filing a claim with Klarna in the event of an issue, please contact us so we can resolve this directly. You can contact us via Facebook, Twitter, Discord, phone or email via the Contact Us page.
5. Fraud Checks/Prevention
We reserve the right to complete fraud checks to protect us and our customers, if there is an elevated risk, we may cancel your order and refund any payments made. In some cases, we may share information with trusted fraud prevention partners. Should an item have already been shipped out before we discover fraud, we can ask our couriers to return the item back to us during transit.
If we do identify potential fraud activity, we will report this and hand over all information to the relevant authorities.
All prices listed on our website are in British Pound Sterling (GBP) and include Value Added Tax (VAT) at the standard UK rate of 20%, unless stated otherwise.
The prices of additional services (such as delivery) will be listed during the basket
Some products we sell may have legal restrictions imposed on them, such as age ratings. By ordering any restricted item from our website you confirm that you are legally able to purchase this item. We reserve the right to check by requesting legal proof before goods are shipped.
Any restrictions will be displayed on the product page on our website.
8. Quantity Limits
In some cases, in demand products may have order quantity items. You must not exceed the maximum quantity allowed per customer. Any attempts to bypass limits such as creating additional accounts will result in order cancellation and we may withhold monies lost from card processing fee’s.
Should you have a valid need for requiring more than a set limit, please contact us to discuss your requirements with our team.
Any quantity limits will be displayed on the product page on our website.
9. Incorrect, Missing or Damaged Orders
Although we have taken every step possible to avoid incorrect/missing items or orders getting damaged in transit incidents can still happen. We strongly suggest you open any orders from us as soon as they arrive and inspect any goods inside.
In some cases, we may have to split orders (such as when part of your order is coming from a different warehouse or directly from a supplier). Please check your order for multiple tracking numbers of this is the case.
Should you notice any issues you must report this to us within 48 hours of your order being delivered. Please take photos of the condition of items where possible to best help us investigate and resolve your issue.
10. Product Condition Grading
Many of the products we sell are brand new and unopened. However, we may list items that are not – often with discounts. Any items that are not new (Grade A) will be listed as such on our website clearly. If there is no product condition listed, it is to be assumed the product is Grade A. Should you have any queries about the condition of stock please contact us.
We work out product conditions using the following matrix:
|Grade A||The product is new, unopened, and unused with all security seals/tags unbroken.|
|Grade B||The product may have been opened along with small packaging damage. However, the item has not been excessively used and all parts/accessories are included.|
|Grade C||The product may have been opened along with larger packaging damage. The product may have also been used previously and some parts/accessories may be missing.|
|Refurbished||The product will be in a like new condition following professional refurbishment by an authorised person.|
11. Refunds and Cancellations
The returns and cancellations process can vary depending on which stage of the order process your order is on. The different situations have been detailed below.
Refunds can take up to 3 working days to be processed and depending on payment method a further 3 – 10 working days for funds to be returned to the original payment method. We can only refund payments back to the method that they were paid with.
Before proceeding to return any goods please first contact our team to start the return process. We are not responsible for any lost items that are due to the process not being followed correctly.
11.1. Cancellation before goods have been shipped
You may request for your order to be cancelled at any stage before it has been shipped for a full refund. Please make this request to us via email to our cancellations team.
11.2. Refund after goods have been shipped
You may request a refund for any goods that have been delivered within 14 days of them being delivered should you change your mind. All returned goods must be in a new and unused condition.
You can examine the goods as you would in a physical store but to get a full refund you must not use the product. Should any goods be returned in any other condition we will use our grading matrix (Section 10) and offer a partial refund. All product barcodes, warranty stickers, serial numbers, product keys must be intact.
Once goods have been received, we will process your refund within 3 working days. We will deduct any return shipping costs from your refund. We will also not refund any original shipping costs, as this service has been used.
11.3. When we cannot accept a refund/cancellation
11.3.1. You cannot provide proof of purchase.
11.3.2. The product is in a condition that would be unsellable again.
11.3.3. Accessories or free included items are not returned.
11.3.4. The goods were built to your exact specification or include some personalisation (such as engraving).
All products are sold with their standard manufacturer warranty unless otherwise stated.
13. Faulty Goods
If goods become faulty please let us know as soon as possible after the fault develops. Our team will best guide you on the action that needs to be taken. If a product becomes faulty within 30 days of delivery, we will offer a repair (where possible), exchange (where possible), or refund. Should the goods develop a fault after the 30 days but within the warranty period we will discuss the options with you, in some cases we may ask you to directly contact the manufacturer as this can be faster.
Where repairs are offered these will be sent directly to the manufacturers or an approved repair centre.
With all goods reported as faulty, we reserve the right to test and inspect them. For a refund or exchange to be possible the product must meet our returns and cancellation conditions (section 11). If goods are deemed as faulty you will not be charged for any delivery/collection fees incurred when resolving the issue.
These conditions do not apply to any goods damaged or that develop a fault because of any accident, neglect, misuse, or normal wear and tear. Consumable items (such as batteries) are only covered by a 3-month warranty.
This policy does not impact your legal rights.
Delivery will be made to the shipping address given during the ordering process, please ensure that we are made aware of any mistakes ASAP before your order is shipped. See section 2 of this document for more on this.
We offer several delivery methods/types, please ensure that you select the correct one when ordering. Some may also include cut-off times or additional requirements.
|Next Day||Our standard delivery service. Orders must be placed before 2:30PM Monday-Friday. Deliveries will only take place on working days (orders shipped on Friday will arrive on Monday).|
|AM Delivery Next Day||Next working morning service. Orders must be placed before 2:30PM Monday-Friday. Deliveries will only take place on working days (orders shipped on Friday will arrive on Monday Morning).|
|Pre 10:30 Next Day||Next working day before 10:30AM service. Orders must be placed before 2:30PM Monday-Friday. Deliveries will only take place on working days (orders shipped on Friday will arrive on Monday Pre 10:30AM).|
|Saturday Delivery||Orders must be placed before 2:30pm Friday.|
|Collection from Store||Choose collection at checkout. We will email you when your order is ready to collect. Items must be in stock with us. You can tell this as items physically in stock will show on the website as “In stock (5)” – That means 5 are in stock. If not, we can order to store for you, but this may mean a small delay.|
Orders placed after the 2:30PM cut-off time may still arrive next day, but we cannot offer any guarantee. Shipping to outside of the mainland (Northern Ireland, Highlands etc) may incur an extra shipping delay (normally one extra day).
All backordered items are covered by our separate backorder terms and conditions.
In some cases, our team/staff may give you advice on product and their compatibility. We cannot offer any guarantee/warranty on this advice nor shall we be held responsible should the advice we give be incorrect or not suitable for your requirements. Please complete your own due diligence and ensure that what you are ordering is compatible and meets your requirements.